20
Complaints Procedure
Schools are required by the Education Reform Act to make parents aware of the leaflet
“Responding to Parents’ Concerns”. The Governors have accepted the Local Education
Authority's arrangements and the document is available on the website.
The document stresses that most complaints can be best settled locally in informal discussions
with the Headteacher and/or other members of staff in the school.
We do agree with this wholeheartedly and would also stress statements already made in the
prospectus; i.e. that it is important to contact us as soon as you have any concern, no matter
what it might be. If parents are worried or anxious about the school then children sense the
anxieties and do not progress as they should and matters get worse.
Sometimes children themselves would prefer parents not to bring matters to the School's
attention. Please assure your child that we do understand and cannot make things right unless
we know the problem.
Safeguarding Children
Crawley Ridge Junior School has a safeguarding children policy to meet Department of Health
and the Department for Children, Schools and Families requirements. This is regularly reviewed
by staff and governors.
Principles:
Children have a right to be safe.
Parents have the right to be informed.
Children are best protected when parents and school can work together.
All staff are trained in Child Protection procedures and the Designated Safeguarding Lead is
the Headteacher. A copy of the policy is available in the office.
Charging for School Activities
It is the intention of the Governing Body to adopt the policy of the LEA in its statement of
charging for school activities, such as educational visits
In order that these activities can take place it is the policy of the Governing Body to ask for
voluntary contributions from the parents of the children involved in order to cover the costs.
A copy of the Charging and Remissions Policy is available on the school website.
Residential Visits
It is the policy of the Governing Body to charge for board and lodging as stated under the 1988
Act, and to ask for voluntary contributions from the parents of the children involved to cover
other costs.
There will be a complete remission of board and lodging charges for all pupils whose families
are on income support or family credit.
