Fossdene School - Prospectus - page 14

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*further information can be found on the Data Dashboard link on the school’s website.
SCHOOL POLICIES
Our school policies are available from the school office or on the school website. Further
information about these policies can be obtained from the Headteacher. If you wish to
discuss them further, please make an appointment through the school office.
OFSTED INSPECTIONS
The school was last inspected in October 2011. The full report of the inspection can be
viewed by visiting
or using the link on the school’s website.
COMPLAINTS
The school has good formal and informal channels of communication with parents. Queries
may be dealt with by the Headteacher, Deputy Headteacher or Class Teachers. We do
listen and we do act, but if we don’t know that you have a problem we can’t help. Class
teachers are often accessible at the end of the day for a brief informal conversation on a
daily basis. Staff frequently need to attend meetings or courses at the end of the day, but
will make additional appointments to see parents as necessary. The Headteacher is
frequently in the playground at the beginning and end of the children’s school day and is
thus available for a brief conversation at this time also. Equally we value good news too.
Please inform staff when you appreciate their actions - it is part of our ethos of “thinking of
others”.
In the event of a parent having a significant concern this must be communicated to the
Headteacher. This may be best managed through an initial letter or meeting and may
require the arrangement of further meetings. Enquiries regarding the Headteacher’s
availability may be made through the school office by phone, e-mail or by a visit to the
office.
In most cases, complaints will be resolved following a meeting between the Headteacher
and the parents. However, there may be cases where such concerns cannot be resolved
informally, and a formal written complaint under Section 23 of the 1988 Education Act may
be forwarded to the Chair of Governors. Further details are available from the school.
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